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1. I completed my order and
received a confirmation but I still see “pending”
on the order status. What does it
mean?
This means we haven’t shipped your order or
updated it yet. We usually ship your order
in two business days and update it with UPS or USPS Priority Mail Tracking
Number the same night. Please feel free to email or call us and ask about your
order status anytime you want. Our staff is always happy to assist you with any
question or problem you might have.
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2. What is your minimum
order?
The minimum order is one item.
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3. What is the delivery
time?
Most orders are shipped in the next business
day. However, depending on the styles ordered it might take up to 5 business
days. If there is problem and we can’t ship your order in 5 business days, you will be notified via
e-mail, fax or phone and at that time you will have the option to cancel your
order.
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4. What is shipment method you
use?
We use UPS Ground or USPS Priority Mail for all
the orders unless there is a special request in the order (e.g. next day air,
etc.). In this case the shipment cost will be charged accordingly and the cost
calculated in the shipment
calculator will not be valid.
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5. Do you have all the items in
stock?
If an item is in the sale online, this means it
is in stock. Inventory on our web page is based on real time stock information.
However in some cases we might be out of stock on some items.
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6. What happens if one or more items in
my order is out of stock?
If one or more of your order is out of stock,
we will contact and let you know about the situation. Otherwise we ship your
order without missing items. We do not substitute or do back order.
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7. What payment methods do you
accept?
Payment can be made via credit cards (Visa,
Master or Amex), paypal, certified check and money
order.
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8. Do you offer discount for volume
purchases?
Yes, if your order is more than 100 pieces, 5%
discount will be applied.
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9. I want to pay by
paypal, what are the
instructions?
*Goto www.paypal.com and register for a new account
if you do not already have one. Please make sure that the email you are going to
use to apply for the Paypal account is the same as the
one you used to register on goldchanceusa.com
*Login to your account and click on the tab "Send Money"
*In the "Recipient's Email" field, please enter lynn@handbagsbylynn.com
*In the "Amount" field, please enter the total amount from your order. You
should find this either in your confirmation email or the "Order Status" menu.
*In the "Currency" field, please leave it in "U.S. Dollars"
*In the "Type" field, please choose "Goods (other)"
*In the "Subject" field, please enter your order number for this order. You
should find this either in your confirmation email or the "Order Status" menu.
*In the "Note" field, please enter any instructions or comments that you want
to tell us.
*Click the "Continue" button, and you will be directed to the shipping page.
Please make sure you enter a CONFIRMED address here. Gold Chance will NOT ship
products to an unconfirmed address.
*Finally click "Send Money" and you are all set!!!
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10.What is the shipping cost?
You can check your shipping cost using
“shipment
calculator”. However if you requested a
special shipment method, for example “second day air”, the cost you will find
on “shipment calculator” will not be
true.
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11.What
is the return policy?
Orders may be returned within 3 days after receipt, they must be in new
unused condition and in the original wrappers and box. Please call for shipping
instructions or will be denied. Shipping and Handling charges are
non-refundable.
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FAQ 
